Saudi Arabia is a great climate for investment where you can find facilities for different types of investments, and one of these facilities is finding solutions easily for different obstacles you may face during your investment journey in Saudi Arabia. One of these great promising services is SAMA complaint. In this article, we will discuss with you SAMA complaint, its definition, procedures, and why you may need to make a SAMA complaint in Saudi Arabia.
What is the SAMA complaint?
It is a service provided by the Saudi Central Bank for clients of finance companies and banks to take their complaints about any service provided by these sectors. These complaints could be taken through different ways, as SAMA complaints can be taken via telephone, website, or via visiting the headquarter of the Saudi Central bank, or via sending us your complaint via mail to our address.
What is the procedure of a SAMA complaint?
You need to think about how to send your SAMA complaint to the Saudi Central Bank, and here we will give you the procedure.
- First of all, you need to collect all documents related to your complaint in order to be ready to file your complaint.
- You need to file your complaint to SAMA via one of the following routes:
- Website: as you can send your complaint via the official website of the Saudi Central bank.
- Phone: as You can contact the Saudi Central bank through their free phone number which works 24/7 on the number 8001256666.
- Mail: as you can write your complaint and send it to their office.
- Direct visiting the headquarter: as you can directly visit the headquarter of the Saudi Central Bank to submit your complaint.
- Take the complaint number, as this is the number you need to use to track your complaint. The resolution of your complaint may take a few months based on the case.
You need to do these steps after trying the resolution with the bank through its customer service, or with other parties related to the dispute before contacting SAMA for your complaint.
Why do you need to make a SAMA complaint?
You may ask yourself about the indications of SAMA complaints. Generally you may contact SAMA about disputes and violations with banks and financial institutes, examples of these cases are as follows:
- Banking issues that couldn’t be directly resolved with the bank, as these are the common cases you may need to complain to SAMA for.
- non -compliance of banks or financial institutes with contracts or parts of them.
- Fraudal activities like electronic fraud.
- Different disputes related to loans, like improper calculations of the loan amount or any other problems.
- Problems related to insurance companies, like in the event that the insurance company does not pay the dues or delays in settling claims
Common questions about SAMA complaint
Are there any fees for the SAMA complaint process?
No SAMA complaint is totally free.
What is the required data for a SAMA complaint?
The main details required for SAMA complaints are your name, phone number, e.mail, data about the party you are complaining about, and any supporting documents.
Contact Mousa & partners legal office and get our free consultation
Mousa & partners legal office can help you with your different financial and banking disputes with legal advice that you will need in this situation. We will help you with different ways to resolve a financial dispute, so contact us and know how to complain with your full rights.
Commercial mediation and negotiation services with Mousa & partners legal office
Mousa & partners legal office offers commercial mediation and negotiation services for different entities. Commercial mediation and negotiation services involves the following:
- Brokerage in buying and selling transactions.
- Real estate brokerage.
- Brokerage of partnerships and investments.
- Negotiating commercial contracts.
- Mediation in commercial disputes.
Contact information for Mousa & partners legal office
Address: Floor H, Building 407, Zone 4, King Abdullah Financial District (KAFD), Riyadh, Saudi Arabia
Phone number: +966505898510
Email: info@mousalegal.com
Working time: everyday from 9 AM to 5 PM, except Saturday and Sunday from 10 AM to 6 PM.
Saudi Arabia is developing, and improving the climate for investments, and one of these improvements is the development of the complaint system to be more effective and more efficient, and SAMA complaint which is related to the Saudi central bank directly is a great example of it.